Data deletion
Last updated 24 October 2026. Template — have it checked by a solicitor before launch.
You can request deletion of your ViaVib data at any time.
Customers
Sign in, open My ViaVib → Profile and choose "Review account deletion". Review the balances and responsibilities shown, then follow the verified confirmation to request deletion. The request is recorded for review and your account remains active. It does not immediately delete your profile, anonymise bookings or forfeit points. Final account deletion and retention processing are not yet automated; contact us with your request reference so we can progress it.
Businesses and connected social accounts
In the Business console, open Social scheduler → Connections and press "Disconnect" on any network. We delete that network's access token immediately, and posts still scheduled for it are not published. You can also remove ViaVib from the network's own settings (for example Facebook → Settings → Apps and websites), and when Facebook or Instagram sends us its removal or data-deletion notice, we delete the related tokens.
To close a business account and delete all its data, email the request from the business's verified email address.
What we keep
We review consent, suppression, booking, billing, security and dispute records separately when processing a deletion request. A record may need retention or anonymisation rather than immediate deletion. Precise record-specific schedules and provider-log retention are not yet fully confirmed; we do not promise immediate erasure from every system or backup. Contact us for the treatment of a particular record.
Contact
info@viavib.com or privacy@viavib.com — we reply within one month.